Whole Foods has admitted to overcharging customers after an investigation by New York City’s Department of Consumer Affairs found that products routinely had mislabeled weights. In a two-minute video, the grocery store’s co-CEOs John Mackey and Walter Robb apologize for the issue.
“Our inspectors tell me this is the worst case of mislabeling they have seen in their careers, which DCA and New Yorkers will not tolerate,” said DCA Commissioner Julie Menin in a statement. “As a large chain grocery store, Whole Foods has the money and resources to ensure greater accuracy and to correct what appears to be a widespread problem — the city’s shoppers deserve to be correctly charged.”
NEW YORK — Whole Foods Market is apologizing to its shoppers for incorrect pricing, a week after a New York investigation found that the natural food grocer routinely overcharged for prepackaged fruits, vegetables and deli meats.
“Straight up, we made some mistakes,” said co-CEO Walter Robb, as he stood beside co-CEO John Mackey in a YouTube video posted Wednesday. “We want to own that.”
Robb and Mackey said the pricing mistakes were unintentional and that the company will increase its training at stores across the country. Going forward, Whole Foods will give items away for free if customers discover they were overcharged.
Last week, New York’s Department of Consumer Affairs said it was expanding its investigation after finding that Whole Foods stores in the city regularly ripped off customers, including overcharging $14.84 for a package of coconut shrimp and $4.85 for eight chicken tenders. The department tested 80 types of prepackaged items and found all of them had mislabeled weights. The investigation focused on eight stores in the city.
via Denver Post